GORDA VISUALS
CLIENT POLICIES & PRIVACY POLICY
These Client Policies & Privacy Policy explain how Gorda Visuals operates and what clients can expect throughout the booking process. By submitting a booking request or purchasing photography services, clients acknowledge that they have read, understood, and agree to these Client Policies & Privacy Policy.
✔ BOOKING POLICY
Bookings are accepted on a first-come, first-served basis and remain subject to availability.
A booking is not considered confirmed until:
✔ The required booking information has been submitted.
✔ Any required deposit has been received.
✔ The booking has been approved by Gorda Visuals.
Whenever possible, bookings should be requested at least 24 hours in advance.
Submitting a booking request does not guarantee that the requested date or time will be available.
✔ PAYMENT POLICY
Gorda Visuals currently accepts:
✔ Cash
✔ Check
✔ Cash App
✔ Venmo
Unless otherwise agreed upon in writing, the remaining balance must be be paid before the photography session or event begins. Images, galleries, and other deliverables will not be released until all outstanding balances have been paid in full. Returned checks may be subject to additional fees.
✔ DEPOSIT POLICY
All events require a non-refundable deposit to reserve the requested date and time.
Deposit amounts vary depending on:
✔ Event type
✔ Length of coverage
✔ Selected package
The deposit is applied toward the total booking price and is not an additional fee. Failure to attend the scheduled event or cancellation outside the agreed terms may result in forfeiture of the deposit.
✔ CANCELLATION & RESCHEDULING POLICY
Clients should provide as much advance notice as possible when requesting to cancel or reschedule a booking. Rescheduling requests are subject to photographer availability and cannot be guaranteed. Approved rescheduled bookings will retain the original deposit whenever possible. Repeated cancellations or rescheduling requests may require a new deposit before another booking is accepted.
✔ PHOTOGRAPHY COVERAGE
Photography coverage begins and ends at the scheduled times agreed upon during the booking process. Late arrivals may reduce the amount of photography coverage available without reducing the agreed booking price. Additional coverage may be available for an additional fee if scheduling permits.
✔ WEATHER POLICY
Outdoor photography sessions and events are subject to weather conditions. If severe weather or other unsafe conditions make photography impractical or unsafe, Gorda Visuals may postpone or reschedule the booking. Whenever possible, a new date and time will be arranged that works for both the client and Gorda Visuals.
✔ GALLERY DELIVERY
Every image is carefully reviewed and edited before delivery.
Most galleries are delivered within approximately one week, although delivery times may vary depending on:
✔ Selected package
✔ Gallery size
✔ Current editing workload
✔ Business schedule
✔ Selected add-ons
Clients who purchase the Priority Editing Add-On receive expedited editing and gallery delivery. RAW (unedited) image files are never included.
✔ IMAGE STORAGE
Private online galleries generally remain available for approximately 30 days after delivery. Clients are responsible for downloading and backing up all photographs before the gallery expires. Gallery recovery after expiration is not guaranteed and may require an additional recovery fee if the files are still available.
✔ CLIENT RESPONSIBILITIES
To help ensure a successful photography experience, clients agree to:
✔ Arrive on time.
✔ Provide accurate booking information.
✔ Obtain any required venue permissions.
✔ Communicate important photo requests before the session or event.
✔ Cooperate during the photography session or event.
Gorda Visuals is not responsible for missed photographs resulting from:
✔ Late arrivals
✔ Lack of cooperation
✔ Schedule changes
✔ Venue restrictions
✔ Unavailable participants
✔ Circumstances beyond reasonable control
✔ TRAVEL & ADDITIONAL FEES
Additional charges may apply for services including, but are not limited to:
✔ Travel outside Kent County
✔ Out-of-state travel
✔ Parking fees
✔ Venue admission fees
✔ Required permits
✔ Extended coverage
✔ Priority Editing
✔ Advanced retouching
✔ Specialty editing requests
✔ Gallery recovery (when available)
Any applicable fees will be discussed before the booking is confirmed.
✔ THIRD-PARTY FEES & PERMITS
Unless otherwise agreed upon in writing, clients are responsible for obtaining and paying for any required:
✔ Photography permits
✔ Venue permits
✔ Property access fees
✔ Admission fees
✔ Parking fees
✔ Other third-party charges associated with the session or event
If Gorda Visuals pays any required fees on the client's behalf, those costs will be added to the client's final invoice.
✔ COMMUNICATION POLICY
Gorda Visuals strives to respond to all inquiries and booking requests as quickly as possible. Business hours and response times may vary depending on current bookings, editing workload, holidays, and personal availability. Clients are encouraged to communicate any questions, schedule changes, or concerns as soon as possible.
✔ SERVICE REFUSAL POLICY
Gorda Visuals reserves the right to refuse, suspend, or discontinue photography services if a booking involves:
✔ Illegal activity
✔ Unsafe working conditions
✔ Harassment
✔ Threatening behavior
✔ Damage to equipment
✔ Circumstances that place the photographer or others at risk
Whenever possible, Gorda Visuals will communicate the reason for refusing or discontinuing services.
✔ SOCIAL MEDIA POLICY
Clients are welcome to share their delivered photographs for personal, non-commercial use.
When sharing photographs online:
✔ Please do not remove watermarks from preview images.
✔ Please do not apply heavy filters or edits that significantly alter the photographer's work.
Social media tags, mentions, and recommendations are always appreciated but are never required.
✔ PRIVACY POLICY
Gorda Visuals respects your privacy and is committed to protecting your personal information.
The following information may be collected when you submit a booking request:
✔ Name
✔ Phone Number
✔ Email Address
✔ Payment Information
✔ Session or Event Details
✔ Booking Preferences
✔ Other information voluntarily provided by the client
This information is collected solely to:
✔ Schedule bookings
✔ Process payments
✔ Communicate with clients
✔ Deliver online galleries
✔ Improve customer service
✔ Maintain accurate business records
Gorda Visuals does not sell, rent, or trade client information.
Information may only be shared when necessary to:
✔ Process payments
✔ Deliver requested services
✔ Comply with applicable laws
✔ Protect legal rights
✔ Respond to lawful requests from government authorities
Reasonable administrative, technical, and physical safeguards are used to help protect client information. However, no method of electronic storage or online transmission can guarantee absolute security.
✔ CHILDREN'S PRIVACY
Gorda Visuals does not knowingly collect personal information from children under the age of 13 without the consent of a parent or legal guardian. If such information is discovered to have been collected unintentionally, reasonable steps will be taken to delete it as soon as practicable.
✔ POLICY UPDATES
These Client Policies & Privacy Policy may be updated periodically to reflect changes in business practices, services, pricing, or applicable laws. The version in effect on the date a booking is confirmed will apply to that booking unless otherwise required by law.
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